FAQs

To join the library please complete our online registration form.

If you are transferring from another SWIMS library then please contact us so that we can transfer your library account.

01803 656700    library.tsdft@nhs.net

The Library and Knowledge Service is located on the main hospital site in Torbay. We are on the lower ground floor of the Horizon Centre. Please click here for map.

The Library is staffed 8.30am – 5pm, Monday to Friday (apart from bank holidays). Out-of-hours swipe access is available to library members with TSDFT trust ID badges.

Yes, out-of-hours swipe access is available to library members with TSDFT trust ID badges. Please press your ID card to the access box outside the library’s main entrance.

It may also be possible, in some cases, to arrange out-of-hours access for library members without ID badges. Please contact a member of the library team for more information.

We have three study rooms that are available for study or research purposes and are suitable for up to four people at any one time. They are not meeting rooms.

Each room contains a computer with a large screen and a webcam.

To book a room please complete our online form or call 01803 656700.

When booking please provide: your name, date room is required, start and end time of booking.

Please note the following:

• These rooms are intended for individual and small group study and training. They are not meeting rooms.

• All bookings must be made via library staff. Bookings will not be accepted on the day unless the room is vacant.

• Booked rooms must be occupied within 30 minutes of their booked time, otherwise the booking will be cancelled and the room made available to others.

• Non-booked rooms can be used on a first come first served basis.

• Rooms to be vacated promptly at end of booking.

• Do not leave belongings unattended in the rooms unless for quick breaks. The library is not responsible for the safety of items left in the rooms.

• These rooms are not sound-proofed and noise does carry – please keep noise to a minimum.

• Maximum of 4 people in each room.

• Please leave room tidy.

• Additional Quiet Study seating is available in main library.

If you have out-of-hours access (see FAQ above) then you can borrow books out-of-hours using the library’s self service machine. Please note: in order to use the self service machine you will need your library card.

Books can be renewed online via the library’s catalogue.

Choose the ‘Login’ option from the menu and enter your username and pin. If you have not logged in to your library account before you will need to follow the instructions to create a pin and activate your account.

You can also request a renewal by phone or email.

Please note: books can only be renewed 3 times. Online renewals will be unsuccessful if the book is a restricted book, overdue or reserved by another library member. If your renewal is not successful please contact a member of the library team.

Books can be renewed a maximum of 3 times as long as they are not reserved by another library member. For information on how to renew your books please see above FAQ.

If the article or book you require is not available from the library you can request it by filling out our online request form.

Books are borrowed via the library’s self service machine. In order to use the self service machine you will need your library card or library sticker. Please ask a member of the library team to give you a replacement.

A wide range of online search systems and resources are available to you. These include: ejournals; databases (e.g. Medline, Cinahl); Knowledge and Library Hub, ebooks (TSDFT staff); ClinicalKey (TSDFT staff).

Find out more by visiting the resources section of our website.

TSDFT staff and students can access all of the library’s online resources using their TSDFT computer login details.

Staff from other NHS organisations will need to register for an NHS OpenAthens account.

Computers are available in the quiet study area of the library. There is also one computer in the group study area and one in each of the three study rooms. A couple of laptops are also available to borrow for use in the library.

All provide access to the ICON (intranet), Internet and Microsoft Office. Access to these is via your normal TSDFT login. A guest login is available during staffed hours.

Headphones (without microphone) are available if required for elearning. Please ask a member of the library team.

Wi-Fi is available in the library. Trust issued laptops will be able to connect to the secure Wi-Fi.

Public Wi-Fi is available for your own personal devices. No password is required.

Please note that it is only possible to print from Trust issued laptops.

A4 printing is available – the printer is located in the group study area. Printing for work, study or research purposes is free. Printing for personal use requires a contribution of 5p per page.

The printer also has scanning and photocopying functionality.

It is not possible to print from a personal laptop/tablet/smartphone.

Please note that it is your responsibility to adhere to any copyright restrictions.